Shipping policy

 

At Dura Travel, we strive to provide our customers with fast and reliable shipping. Please read our shipping policy carefully to understand how we process and ship your orders.

Shipping Timeframes

  • Standard Shipping: We offer a standard shipping service with an estimated delivery time of 1-3 business days. This timeframe is calculated from the date your order is dispatched from our warehouse.

Order Processing

  • Processing Time: All orders are processed within 24 hours of receipt. Orders placed after 5 PM (EST) on Fridays, weekends, or public holidays will be processed the next business day.
  • Dispatch Confirmation: Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.

  • Shipping Rates

    • Free Shipping: Enjoy free standard shipping on all orders. This offer is automatically applied at checkout.

    Tracking Your Order

    • Tracking Information: After your order is dispatched, you will receive an email containing your tracking number. You can use this number to track your order on our website or through the carrier's tracking portal.

      Shipping Carriers

      • Reliable Carriers: We partner with reputable carriers such as UPS, FedEx, and USPS to ensure your order is delivered promptly and securely.

      Address Accuracy

      • Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

      Delivery Issues

      • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
      • Undeliverable Packages: If a package is returned to us as undeliverable, we will notify you promptly. You may be responsible for additional shipping fees to resend the package.

        Contact Us

        If you have any questions or concerns about our shipping policy, please contact our customer service team:

        Thank you for shopping with Dura Travel.

        We appreciate and we are committed to providing you with the best shopping experience possible.